J.D. Power: HealthPartners is the highest ranked plan in region
HealthPartners receives high marks for member satisfaction out of ten commercial health plans
MINNEAPOLIS, Minn. – HealthPartners is the highest ranked plan in overall member satisfaction in the Minnesota/Wisconsin Region, according to the J.D. Power 2018 U.S. Commercial Member Health Plan Study.
“It’s an honor to be recognized by our members in this way. Each interaction we have with our members is an opportunity to make a meaningful difference in their lives,” said Andrea Walsh, President and CEO. “By creating emotional connections, being easy-to-use, anticipating needs, and most of all, earning trust, we’re providing an unmatched experience for our members and patients.”
HealthPartners scored highest in the region in four of the six factors evaluated by the study. Those factors include cost; coverage and benefits; claims processing; and website customer service. The plan’s overall member satisfaction index is 25 points higher than the regional average.
The J.D. Power study gathers consumer feedback on health plans nationwide every year, with ten commercial health plans ranked in the Minnesota/Wisconsin Region. Consumers rate overall member experience based on six factors: coverage and benefits, provider choice, information and communication, claims processing, customer service and cost.
The 2018 Commercial Member Health Plan Study is based on responses from more than 33,000 members of 163 commercial health plans across 22 regions in the United States.
HealthPartners received the highest numerical score among commercial health plans in Minnesota/Wisconsin in the J.D. Power 2018 U.S. Member Health Plan Study, based on 33,342 responses from 163 plans measuring experiences and perceptions of members surveyed January-February, 2018. Your experiences may vary. Visit jdpower.com.
About HealthPartners
HealthPartners is the largest consumer-governed, non-profit health care organization in the nation with a mission to improve health and well-being in partnership with members, patients and the community. For more information, visit healthpartners.com.